Terms & Conditions
Please go through each condition carefully before confirming your appointment booking!
- To ensure efficient communication, please ensure that the phone number provided is active on WhatsApp.
- Each therapy session will last for 45 minutes, with the initial 5 minutes dedicated for bureaucracy and the remaining 40 minutes for the therapy itself.
- All sessions will be conducted online for convenience and comfort.
- To secure your appointment, payment must be made at least 3 days prior. If payment is not received, your booking will be automatically cancelled.
- The therapist will conduct sessions in Spanish. You may communicate in English, German or French, but a good understanding of Spanish is required as the therapist will speak in Spanish.
- If you need to change the date or time of your appointment, we kindly ask that you do so at least five days in advance. Unfortunately, requests to reschedule with less than five days’ notice may not be accommodated.
- Cancellation Policy: If you cancel your order at least 7 days before the appointed session, you will not be charged for the session and all your money will be refunded (excluding payment charges).
If you cancel your order at least 3 days before the session, you will be refunded 50% of the session cost (excluding payment charges). However, if you notify us within the last 72 hours before the appointed session, then no refund or credit is given for this cancellation. And you will be charged for the full value of the session.